What customers say about Tampa Cremation & Burial Services

Tampa Cremation & Burial Services in Tampa, FL has received 68 customer reviews spanning from April 2023 through May 2026, with an overall sentiment score of 0.89 and 97.1% positive feedback, against 2.9% negative. All aspect categories scored above 70% positive, indicating no broadly problematic service areas across the review set. Professionalism and Conduct was the most frequently discussed aspect, cited in 59 reviews at 98.3% positive.

Courtesy and Friendliness appeared in 49 reviews at 95.9% positive, while Communication and Updates drew 33 mentions at 97% positive. Pricing and Value was noted in 13 reviews at 92.3% positive, and Problem Resolution and Effectiveness came in at 88.9% positive across 9 mentions — the lowest-rated aspect in the dataset, though still comfortably above the 70% threshold. Responsiveness and Speed, Cleanliness and Tidiness, Technical Knowledge and Expertise, and Punctuality and On-Time Service each posted 100% positive ratings, though those categories had between one and nine mentions, limiting their statistical weight.

Among named staff members, Danielle was mentioned in 26 reviews with an average rating of 4.8, and Jerry appeared in 16 reviews with an average rating of 4.9, making them the two most frequently cited individuals. On the service side, Cremation Burial Services carried 24 mentions at 100% positive, Cremation appeared in 19 reviews at 100% positive, Funeral Services in 8 reviews at 100% positive, Burial in 4 reviews at 100% positive, and Cremation Burial in 3 reviews at 100% positive. Thematically, Family and Grief Support was the dominant topic, appearing in 37 reviews at 97.3% positive, followed by Compassionate Staff and Service in 34 reviews at 100% positive.

Professionalism and Staff Excellence, noted in 12 reviews, came in at 83.3% positive — the only topic category below 90%, suggesting a small subset of reviewers had reservations about staff conduct or consistency. Pricing and Affordability, cited in 11 reviews, stood at 100% positive. It should be noted that the review trend is characterized as declining, which may warrant attention to the trajectory of incoming feedback over time despite the currently high aggregate scores.