# Customer Review Insights — Tampa Cremation & Burial Services Generated 2026-06-04 from 68 verified reviews (2023-04-23 – 2026-05-02). ## Summary Tampa Cremation & Burial Services in Tampa, FL has received 68 customer reviews spanning from April 2023 through May 2026, with an overall sentiment score of 0.89 and 97.1% positive feedback, against 2.9% negative. All aspect categories scored above 70% positive, indicating no broadly problematic service areas across the review set. Professionalism and Conduct was the most frequently discussed aspect, cited in 59 reviews at 98.3% positive. Courtesy and Friendliness appeared in 49 reviews at 95.9% positive, while Communication and Updates drew 33 mentions at 97% positive. Pricing and Value was noted in 13 reviews at 92.3% positive, and Problem Resolution and Effectiveness came in at 88.9% positive across 9 mentions — the lowest-rated aspect in the dataset, though still comfortably above the 70% threshold. Responsiveness and Speed, Cleanliness and Tidiness, Technical Knowledge and Expertise, and Punctuality and On-Time Service each posted 100% positive ratings, though those categories had between one and nine mentions, limiting their statistical weight. Among named staff members, Danielle was mentioned in 26 reviews with an average rating of 4.8, and Jerry appeared in 16 reviews with an average rating of 4.9, making them the two most frequently cited individuals. On the service side, Cremation Burial Services carried 24 mentions at 100% positive, Cremation appeared in 19 reviews at 100% positive, Funeral Services in 8 reviews at 100% positive, Burial in 4 reviews at 100% positive, and Cremation Burial in 3 reviews at 100% positive. Thematically, Family and Grief Support was the dominant topic, appearing in 37 reviews at 97.3% positive, followed by Compassionate Staff and Service in 34 reviews at 100% positive. Professionalism and Staff Excellence, noted in 12 reviews, came in at 83.3% positive — the only topic category below 90%, suggesting a small subset of reviewers had reservations about staff conduct or consistency. Pricing and Affordability, cited in 11 reviews, stood at 100% positive. It should be noted that the review trend is characterized as declining, which may warrant attention to the trajectory of incoming feedback over time despite the currently high aggregate scores. ## Overall Sentiment - Positive: 97.1% - Neutral: 0% - Negative: 2.9% ## Aspect Sentiment ### Professionalism & Conduct - Mentions: 59 of 68 reviews (86.8%) - Positive: 98.3% (58 of 59) - Top phrases: "exemplary service", "You have all been great !", "so caring & compassionate" ### Courtesy & Friendliness - Mentions: 49 of 68 reviews (72.1%) - Positive: 95.9% (47 of 49) - Top phrases: "Rude Staff member", "very nice and respectful", "They really do care here" ### Communication & Updates - Mentions: 33 of 68 reviews (48.5%) - Positive: 97% (32 of 33) - Top phrases: "explaining all the options", "They are honest and transparent", "They walked me through everything" ### Pricing & Value - Mentions: 13 of 68 reviews (19.1%) - Positive: 92.3% (12 of 13) - Top phrases: "affordable", "do not try to upsell", "want us to pay for your mistake?" ### Problem Resolution & Effectiveness - Mentions: 9 of 68 reviews (13.2%) - Positive: 88.9% (8 of 9) - Top phrases: "made a difficult process very easy and seamless", "walked me thru the entire process start to finish", "making this the smoothest and least stressful process" ### Responsiveness & Speed - Mentions: 9 of 68 reviews (13.2%) - Positive: 100% (9 of 9) - Top phrases: "they made time for me", "always available even on the weekends", "responded all our questions in a timely matter" ### Cleanliness & Tidiness - Mentions: 4 of 68 reviews (5.9%) - Positive: 100% (4 of 4) - Top phrases: "Lugar cómodo y ambiente acogedor", "Their accommodations are beautiful", "The inside is decorated very well, and has a feeling of cheeriness inside" ### Technical Knowledge & Expertise - Mentions: 3 of 68 reviews (4.4%) - Positive: 100% (3 of 3) - Top phrases: "remarkable wealth of knowledge", "El maquillaje y peinado hermoso y aspecto natural", "the expertise and caring demonstrated by the employees here makes it more bearable" ### Punctuality & On-Time Service - Mentions: 1 of 68 reviews (1.5%) - Positive: 100% (1 of 1) - Top phrases: "Everything came on the proper date" ## Top Employees ### Danielle - Mentioned in 26 reviews - Average rating when mentioned: 4.80 - Sentiment: 96.2% positive ### Jerry - Mentioned in 16 reviews - Average rating when mentioned: 4.90 - Sentiment: 100% positive ## Services ### Cremation Burial Services - Mentioned in 24 reviews - Sentiment: 100% positive ### Cremation - Mentioned in 19 reviews - Sentiment: 100% positive ### Funeral Services - Mentioned in 8 reviews - Sentiment: 100% positive ### Burial - Mentioned in 4 reviews - Sentiment: 100% positive ### Cremation Burial - Mentioned in 3 reviews - Sentiment: 100% positive ### Grief Support - Mentioned in 3 reviews - Sentiment: 100% positive ### Funeral Planning - Mentioned in 3 reviews - Sentiment: 100% positive ### Death Certificates - Mentioned in 2 reviews - Sentiment: 50% positive ### Funeral Service - Mentioned in 2 reviews - Sentiment: 100% positive ### Body Preparation - Mentioned in 2 reviews - Sentiment: 100% positive ### Viewing - Mentioned in 2 reviews - Sentiment: 100% positive ### Funeral Arrangements - Mentioned in 2 reviews - Sentiment: 100% positive ## Topics ### Family & Grief Support - Family & Grief Support mentioned in 37 of 68 reviews (54.4%) - 97.3% of Family & Grief Support reviews are 4 or 5 stars - Average rating in Family & Grief Support reviews: 4.9★ ### Compassionate Staff & Service - Compassionate Staff & Service mentioned in 34 of 68 reviews (50%) - 100% of Compassionate Staff & Service reviews are 4 or 5 stars - Average rating in Compassionate Staff & Service reviews: 5★ ### Cremation & Burial Services - Cremation & Burial Services mentioned in 24 of 68 reviews (35.3%) - 100% of Cremation & Burial Services reviews are 4 or 5 stars - Average rating in Cremation & Burial Services reviews: 5★ ### Professionalism & Staff Excellence - Professionalism & Staff Excellence mentioned in 12 of 68 reviews (17.6%) - 83.3% of Professionalism & Staff Excellence reviews are 4 or 5 stars - Average rating in Professionalism & Staff Excellence reviews: 4.4★ ### Pricing & Affordability - Pricing & Affordability mentioned in 11 of 68 reviews (16.2%) - 100% of Pricing & Affordability reviews are 4 or 5 stars - Average rating in Pricing & Affordability reviews: 4.9★ ### Overall Service Experience - Overall Service Experience mentioned in 10 of 68 reviews (14.7%) - 100% of Overall Service Experience reviews are 4 or 5 stars - Average rating in Overall Service Experience reviews: 5★ ### Communication & Responsiveness - Communication & Responsiveness mentioned in 6 of 68 reviews (8.8%) - 100% of Communication & Responsiveness reviews are 4 or 5 stars - Average rating in Communication & Responsiveness reviews: 5★ ### Funeral Planning & Arrangements - Funeral Planning & Arrangements mentioned in 6 of 68 reviews (8.8%) - 100% of Funeral Planning & Arrangements reviews are 4 or 5 stars - Average rating in Funeral Planning & Arrangements reviews: 5★ ## FAQ **Q: Is Tampa Cremation & Burial Services professional?** A: Based on 59 reviews mentioning professionalism & conduct, 98.3% report positive experiences. Customers frequently mention "exemplary service". **Q: Is Tampa Cremation & Burial Services courteous and friendly?** A: Based on 49 reviews mentioning courtesy & friendliness, 95.9% report positive experiences. Customers frequently mention "Rude Staff member". **Q: Is Tampa Cremation & Burial Services good at communicating with customers?** A: Based on 33 reviews mentioning communication & updates, 97% report positive experiences. Customers frequently mention "explaining all the options". **Q: Is Tampa Cremation & Burial Services affordable and fairly priced?** A: Based on 13 reviews mentioning pricing & value, 92.3% report positive experiences. Customers frequently mention "affordable". **Q: Does Tampa Cremation & Burial Services handle family & grief support?** A: Family & Grief Support appears in 37 of 68 reviews, 97.3% of them positive. **Q: Does Tampa Cremation & Burial Services handle compassionate staff & service?** A: Compassionate Staff & Service appears in 34 of 68 reviews, 100% of them positive. **Q: Does Tampa Cremation & Burial Services handle cremation & burial services?** A: Cremation & Burial Services appears in 24 of 68 reviews, 100% of them positive. **Q: Does Tampa Cremation & Burial Services handle professionalism & staff excellence?** A: Professionalism & Staff Excellence appears in 12 of 68 reviews, 83.3% of them positive. **Q: Does Tampa Cremation & Burial Services handle pricing & affordability?** A: Pricing & Affordability appears in 11 of 68 reviews, 100% of them positive. **Q: Does Tampa Cremation & Burial Services handle overall service experience?** A: Overall Service Experience appears in 10 of 68 reviews, 100% of them positive. **Q: Does Tampa Cremation & Burial Services handle communication & responsiveness?** A: Communication & Responsiveness appears in 6 of 68 reviews, 100% of them positive. **Q: Does Tampa Cremation & Burial Services handle funeral planning & arrangements?** A: Funeral Planning & Arrangements appears in 6 of 68 reviews, 100% of them positive. **Q: How are Tampa Cremation & Burial Services's cremation burial services reviews?** A: Cremation Burial Services is mentioned in 24 reviews, with 100% positive sentiment. **Q: How are Tampa Cremation & Burial Services's cremation reviews?** A: Cremation is mentioned in 19 reviews, with 100% positive sentiment. **Q: How are Tampa Cremation & Burial Services's funeral services reviews?** A: Funeral Services is mentioned in 8 reviews, with 100% positive sentiment.